Terms and Conditions

Last Updated: August 15, 2026

Welcome to Devkalp Ayurveda.

These Terms and Conditions govern your use of the Devkalp Ayurveda website and the purchase of Ayurvedic and healthcare products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, please do not use our website or place an order.

1. Business Information

Business Name: Devkalp Ayurveda
Brand: Devkalp Pharma
Address: D-2 , Panchsheel Nagar, Ajmer, Rajasthan – 305004, India
Website: https://devkalpayurveda.com

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for any unlawful or fraudulent activity.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the security or normal operation of the website.
Provide false, inaccurate, or misleading information while placing an order.
Copy, reproduce, modify, or commercially exploit website content without our permission.

We reserve the right to restrict or terminate access to the website where misuse or unlawful activity is suspected.

3. Products and Product Information

We offer Ayurvedic and healthcare products through our online store.

We make reasonable efforts to ensure that product names, descriptions, images, prices, ingredients, packaging information, and other product details displayed on the website are accurate.

However, product packaging, appearance, labels, or other details may change from time to time due to manufacturer updates or regulatory requirements.

Customers should always check the actual product packaging and label for the latest information regarding ingredients, dosage, directions, warnings, storage conditions, and other applicable instructions.

4. Product Use

Products purchased through our website should be used strictly according to the instructions, dosage, warnings, and directions provided on the product label or packaging.

The information available on our website is provided for general product-information purposes and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Customers should consult an appropriately qualified healthcare professional where necessary, particularly if they are taking other medicines or have specific health concerns.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products at the applicable price displayed at checkout.

An order is considered accepted after successful payment confirmation and order confirmation from our system.

We reserve the right to cancel or decline an order in situations including:

Product unavailability.
Incorrect pricing or product information caused by an obvious error.
Suspected fraudulent or unauthorized transactions.
Inability to deliver to the provided address.
Other circumstances where fulfilment of the order is not reasonably possible.

If payment has already been received for an order that we cancel, the applicable amount will be refunded through the original payment method.

6. Product Prices

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Product prices may change from time to time. Any applicable taxes, shipping charges, or other charges will be displayed during checkout where applicable.

The price applicable to an order is generally the price displayed at the time the order is successfully placed.

7. Payment

Payments may be processed through the payment methods and payment service providers made available on our website.

We do not intentionally store complete payment-card information on our website. Payment information may be processed by the relevant payment service provider according to its own terms and security practices.

An order will generally be processed after successful payment confirmation.

8. Shipping and Delivery

We currently provide delivery services across India through third-party courier and logistics partners.

Orders are generally processed within 1–3 working days and standard delivery generally takes approximately 3–7 working days after dispatch, depending on the delivery location and courier serviceability.

Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, festivals, remote locations, transportation issues, or other circumstances beyond our reasonable control.

For complete information, please refer to our Shipping Policy.

9. Cancellation, Return, Replacement and Refund

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

For safety and hygiene reasons, opened, used, damaged, or tampered healthcare products are generally not eligible for return.

A replacement or refund may be considered where an incorrect, damaged, defective, or materially different product has been delivered, subject to verification.

For complete details, please refer to our Refund and Return Policy.

10. Customer Responsibilities

Customers are responsible for providing accurate information during checkout, including their name, delivery address, PIN code, email address, and mobile number.

Customers are also responsible for ensuring that products are stored and used according to the instructions provided on the product packaging.

Devkalp Ayurveda will not be responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

11. Intellectual Property

All website content, including text, graphics, logos, photographs, product information, page designs, and other materials, is owned by or used lawfully by Devkalp Ayurveda or the respective rights holders.

You may not reproduce, copy, distribute, modify, publish, or commercially use website content without prior written permission, except where permitted by applicable law.

12. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier services, analytics services, hosting providers, and other service providers.

We may also provide links to third-party websites where appropriate.

We are not responsible for the content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their respective terms and policies.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Temporary unavailability may occur due to maintenance, technical issues, hosting problems, updates, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, Devkalp Ayurveda shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect information provided by customers.

16. Changes to These Terms

We may update or modify these Terms and Conditions from time to time to reflect changes in our services, products, business practices, or applicable legal requirements.

The updated version will be published on this page with the revised Last Updated date.

You should review this page periodically for any changes.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the use of our website or purchase of products shall be subject to the jurisdiction of the competent courts having jurisdiction over Ajmer, Rajasthan, subject to applicable law.

18. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Devkalp Ayurveda
Email: devkalpayurveda@gmail.com
Phone: +91-9636964991
Address: Ganahera, Ajmer, Rajasthan – 305004, India
Website: https://devkalpayurveda.com/shop/contact