Shipping Policy
Last Updated: August 15, 2026
Thank you for choosing Devkalp Ayurveda.
This Shipping Policy explains how we process, dispatch, and deliver Ayurvedic and healthcare products purchased through our website.
By placing an order through our website, you agree to the shipping terms mentioned below.
1. Business and Shipping Information
Business Name: Devkalp Ayurveda
Brand: Devkalp Pharma
Address: D-2, Panchsheel Nagar, Ajmer, Rajasthan – 305004, India
Website: https://devkalpayurveda.com
We sell Ayurvedic and healthcare products through our online platform and provide delivery services to customers within India.
2. Delivery Areas
We currently accept and deliver orders across India through third-party courier and logistics partners.
Delivery availability may depend on the serviceability of the customer’s location and the courier network operating in that area.
3. Order Processing
Orders are processed after successful confirmation of payment.
Orders are generally processed and prepared for dispatch within 1–3 working days.
Orders placed on Sundays, public holidays, or during periods of exceptional order volume may require additional processing time.
4. Shipping and Delivery Time
After dispatch, standard delivery generally takes approximately 3–7 working days, depending on the customer’s delivery location.
Delivery timelines are estimates and may vary due to:
- Location and courier serviceability
- Weather conditions
- Public holidays
- Festivals or high-volume periods
- Transportation delays
- Natural events or other circumstances beyond our control
Remote and rural locations may require additional delivery time.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the order.
Any applicable shipping charges will be added to the order total and shown clearly before payment.
6. Order Tracking
Once an order has been dispatched, available tracking details will be provided to the customer through the contact information submitted during checkout.
Customers can use the tracking information to monitor the shipment through the applicable courier service.
7. Delivery Attempts
The courier partner may make multiple delivery attempts depending on its operational policies.
Customers are requested to provide a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Street/Locality
- Village/City
- District
- State
- PIN code
- Valid mobile number
Devkalp Ayurveda will not be responsible for delivery delays caused by an incorrect, incomplete, or inaccurate address provided by the customer.
8. Failed or Returned Deliveries
If an order cannot be delivered because of an incorrect address, customer unavailability, refusal to accept the shipment, or other reasons attributable to the customer, the shipment may be returned to us by the courier partner.
If the customer requests re-dispatch of a returned order, additional shipping charges may apply.
Any refund for a returned shipment will be handled in accordance with our Refund and Return Policy.
9. Damaged or Tampered Packages
Customers are advised to check the condition of the package upon delivery.
If the package appears damaged, opened, or tampered with, customers should take photographs of the package and contact us as soon as possible.
For products received damaged, defective, or incorrectly delivered, please contact us preferably within 48 hours of delivery.
We may request photographs, order details, or other information to verify the issue and determine the appropriate resolution.
10. Wrong or Missing Products
If you receive a product different from the one ordered, or if any item appears to be missing from your shipment, please contact us promptly.
After verification, we may provide an appropriate resolution, which may include replacement or refund, subject to the circumstances and our Refund and Return Policy.
11. Product Availability
All orders are subject to product availability.
If a product becomes unavailable after an order has been placed and payment has been received, we may contact the customer regarding the available options.
If the order cannot be fulfilled, the amount paid for the unavailable product will be refunded through the original payment method.
12. Delays Beyond Our Control
Devkalp Ayurveda makes reasonable efforts to dispatch and deliver orders within the estimated timeframes.
However, we are not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions, severe weather, natural disasters, strikes, government restrictions, transportation disruptions, or other unforeseen events.
13. Contact Us
For questions regarding shipping, delivery, tracking, or an order, please contact us:
Devkalp Ayurveda
Email: devkalpayurveda@gmail.com
Phone: +91-9636964991
Website: https://devkalpayurveda.com/shop/contact
We will make reasonable efforts to assist you with your shipping or delivery-related concerns.