Refund and Return Policy

Last Updated: August 15, 2026

Thank you for choosing Devkalp Ayurveda.

This Refund and Shipping Policy explains the terms and conditions applicable to cancellation, return, refund, replacement, and shipping of Ayurvedic and healthcare products purchased through our website.

By placing an order on our website, you agree to the terms mentioned below.

1. Company Information

Business Name: Devkalp Ayurveda
Brand: Devkalp Pharma
Address: D-2 Panchsheel Nagar, Ajmer, Rajasthan – 305004, India
Website: https://devkalpayurveda.com

Devkalp Ayurveda offers Ayurvedic and healthcare products through its online platform. Products available on the website are clearly described along with their applicable prices in Indian Rupees (₹).

2. Order Cancellation

You may request cancellation of your order before the order has been dispatched.

Once an order has been shipped, cancellation may not be possible. In such cases, you may contact us regarding the return or replacement of the product, subject to the applicable conditions mentioned in this policy.

To request cancellation, please contact us as soon as possible using the contact details provided below.

3. Return and Replacement Policy

For safety, hygiene, and product-quality reasons, opened, used, damaged, or tampered medicines and healthcare products are generally not eligible for return.

A return or replacement may be considered in the following situations:

The wrong product was delivered.
The product received is damaged or broken.
The product received is defective.
The product received is materially different from the product ordered.
The package appears to have been tampered with during delivery.

Any issue should be reported to us as soon as possible after delivery, preferably within 48 hours of receiving the order.

For damaged, defective, or incorrect products, customers may be required to provide photographs or other relevant information to help us verify the issue.

4. Products Not Eligible for Return

Returns will generally not be accepted for:

Products that have been opened or used.
Products with damaged or removed packaging.
Products that have been tampered with.
Products damaged after delivery due to improper storage or handling by the customer.
Products returned without prior approval from Devkalp Ayurveda.
Products for which the customer has simply changed their mind after receiving the order, where return is not otherwise applicable.

5. Refund Policy

If a refund is approved, the refund amount will normally be processed within 5–7 business days after the return or claim has been verified and approved.

The refund will generally be made to the original payment method used for the transaction.

Depending on the customer’s bank, card issuer, UPI provider, or payment service provider, the actual time taken for the amount to appear in the customer’s account may vary.

If an order is cancelled before dispatch and the cancellation is approved, the applicable amount will be refunded to the original payment method.

6. Refund for Unavailable Products

If, due to an unexpected situation, an ordered product becomes unavailable after payment has been received, we may cancel the affected order and provide a full refund for the unavailable product.

The refund will be processed through the original payment method.

7. Shipping Policy

We currently deliver products across India through reliable courier and logistics partners.

Orders are normally processed after successful confirmation of payment.
Orders are generally dispatched within 1–3 working days, subject to product availability and operational conditions.
Standard delivery usually takes approximately 3–7 working days after dispatch, depending on the delivery location.
Delivery timelines may be longer for remote locations, public holidays, adverse weather, courier delays, or other circumstances beyond our control.
Customers will receive available shipment/tracking information after the order has been dispatched.
Delivery timelines are estimates and are not guaranteed.

8. Delivery Issues

If the tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible so that we can coordinate with the delivery partner and investigate the matter.

If a shipment is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or was unavailable to receive the shipment, additional shipping charges may apply for re-dispatch.

9. Damaged Package at Delivery

Customers are advised to check the package at the time of delivery.

If the outer package appears to be significantly damaged or tampered with, please document the condition of the package with photographs and contact us promptly.

We will review the matter and, where applicable, coordinate with the courier partner for resolution.

10. Product Information and Pricing

All products displayed on our website are listed with relevant product information and applicable prices in Indian Rupees (₹).

We make reasonable efforts to ensure that product descriptions, prices, availability, and other information are accurate. However, occasional errors or changes may occur.

The applicable product price at the time the order is successfully placed will generally apply to that order.

11. Important Product Use Disclaimer

Our products are intended to be used according to the directions, dosage, warnings, and other information provided on the product packaging or label.

Customers should read the product label carefully before use.

The information provided on our website is for general product information and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

12. Contact Us

For questions regarding an order, cancellation, return, replacement, refund, or delivery, please contact us:

Devkalp Ayurveda
Email: devkalpayurveda@gmail.com
Phone: +91-9636964991
Website: https://devkalpayurveda.com/shop/contact

We will review customer requests and provide assistance in accordance with this policy and applicable laws.